Our business operates a Customer Focused Culture.
G&G Engineering offer the highest standards of customer service coupled with expert craftsmanship. We have developed an outstanding reputation in the marketplace through our ability to
- act in a safe manner at ALL times
- plan resources
- manage complex projects and jobs
- react quickly and deliver on time without sacrificing performance and quality
- respond quickly and efficiently to equipment breakdown and plant-stop situations
Customer Charter
We actively communicate our Customer Service Charter to all our stakeholders, in that;
- We manage all aspects of Health & Safety efficiently through dedicated software and resource allocation.
- We aim to respond to all customer enquiries within 72 hours, providing price and delivery date confirmation.
- We manage our Resources through our Capacity Planning software, to provide the fastest possible turnaround time for our customers without compromising on Quality and Safety.
- We will not over-promise and under-deliver on projects where requested delivery expectations are not achievable.
- We understand the importance to your business in adhering or improving of your timescale expectations.
- We are open and transparent with progress information, providing accurate and timely responses and periodic updates to ensure that the client is informed.
- We understand that if things go-wrong, as they do from both sides of the client-supplier relationship, we are measured on how we react and respond to rectify the position in the clients’ best interests.
Our ability to offer competitive prices and unbeatable service is an illustration of our success in the marketplace and we are proud of the high percentage of loyal customers we have retained over the years.